Privacy Policy
Last Updated: June 16, 2026
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Introduction
At Molantur, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
This Privacy Policy is governed by Chilean law, in particular Law No. 19.628 on the Protection of Private Life, as well as applicable regulations regarding the protection of personal data.
Business Name: Molantur - Ckuru Atacama
Business Address: Pje Vilama 425-A, San Pedro de Atacama, Antofagasta, Chile.
Business Email: contacto@molantur.com
Information We Collect
Personal Information
- Name and Contact Details: Full name, email address, phone number, and postal address
- Contact Information: Email address and phone number for communication
- Payment Information: Credit card details and billing information (processed securely)
- Identification Data: Government ID for verification purposes when required
- Technical Data: IP address, browser type, device information, and cookies
How We Collect Information
- Direct interactions (when you fill forms, make bookings, or contact us)
- Automated technologies (cookies, server logs, and analytics tools)
- Third parties (payment processors, social media platforms)
How We Use Your Information
We use the information we collect for various purposes:
Service Delivery
To provide and manage your bookings, tours, and requests
Communication
To send you updates, marketing communications, and respond to inquiries
Service Improvement
To analyze usage and improve our website and services
Legal Compliance
To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We may share your information with:
- Service Partners: Tour operators, hotels, and payment processors necessary for your bookings
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
Facebook Compliance: We comply with Facebook's Business Verification requirements and ensure all data handling meets platform policies.
WhatsApp Business Communication: We use WhatsApp Business to communicate with our passengers and partner agencies regarding bookings, confirmations, transfer coordination, tour reminders, and administrative information related to contracted services. The data shared through this channel (name, phone number, and booking details) is used exclusively for the provision of tourism services. We comply with the WhatsApp Business Commerce Policy and Meta's platform policies in handling these communications. We do not use WhatsApp to send unsolicited communications, nor do we share this data with third parties outside the operation of the service.
Cookie Policy
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Help us understand how visitors interact with our site | Persistent |
| Marketing Cookies | Used to deliver relevant advertisements | Persistent |
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including service provision, compliance with legal, accounting, or tax obligations, and dispute resolution.
- Booking and passenger data: retained for the duration of the commercial relationship and during the applicable legal limitation period under Chilean law.
- Payment data: retained as required by tax regulations and payment processors.
- Communication data (including WhatsApp): retained for as long as necessary for service attention and coordination.
Once these purposes are fulfilled, your data is securely deleted or anonymized.
International Data Transfers
Molantur operates from Chile and serves travelers from various countries. To provide our services, we use providers and platforms that may store or process data outside Chile, including payment processors, analytics tools, and communication platforms such as Meta (Facebook, Instagram, and WhatsApp) and Google.
By using our services, you understand that your information may be transferred and processed in countries other than your own. In all cases, we take reasonable measures to ensure your data receives an adequate level of protection in accordance with this policy.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to the processing of your personal data under certain circumstances
Right to Portability
Request the transfer of your data to another organization in a structured format
Right to Withdraw Consent
Withdraw your consent at any time, without affecting the lawfulness of prior processing
Right to Restriction
Request the restriction of the processing of your data in specific cases
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email:
contacto@molantur.com
Phone:
+56 9 26060824
+56 9 75774192
Address:
Pje Vilama 425-A, San Pedro de Atacama, Antofagasta, Chile.